Shipping policy
LuxeVine London Shipping Policy
Effective Date: 20/07/2024
At LuxeVine London, we strive to provide you with the best possible shopping experience. This shipping policy outlines the terms and conditions for the delivery of your purchases.
1. Shipping Destinations
1.1 Domestic Shipping (UK)
- We ship to all addresses within the United Kingdom.
1.2 International Shipping
- We offer international shipping to select countries. If your country is not available at checkout, please contact our customer service for assistance.
2. Shipping Rates and Delivery Times
2.1 Domestic Shipping
- Standard Shipping: £5.99, estimated delivery within 3-5 business days.
- Express Shipping: £9.99, estimated delivery within 1-2 business days.
2.2 International Shipping
- Standard International Shipping: £15.99, estimated delivery within 7-14 business days.
- Express International Shipping: £29.99, estimated delivery within 3-5 business days.
Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
3. Free Shipping
3.1 Free Shipping Offer
- We are pleased to offer free standard shipping on all orders over £150 within the United Kingdom. This offer is automatically applied at checkout.
3.2 Terms and Conditions
- The total order value must be £150 or more after discounts and before taxes.
- This offer applies to standard shipping only.
- Free shipping is available to addresses within the United Kingdom.
- Certain items or locations may be excluded from this offer.
4. Processing Time
4.1 Order Processing
- Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
4.2 Order Confirmation
- Once your order is processed, you will receive an email confirmation with tracking information.
5. Shipping Carriers
5.1 Domestic Carriers
- We use Royal Mail and DPD for domestic deliveries.
5.2 International Carriers
- For international deliveries, we use a combination of carriers, including DHL, FedEx, and UPS.
6. Shipping Confirmation and Order Tracking
6.1 Tracking Information
- You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
7. Customs, Duties, and Taxes
7.1 International Orders
- LuxeVine London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
8. Damages and Lost Packages
8.1 Damages
- LuxeVine London is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
8.2 Lost Packages
- If your package is lost during transit, please contact our customer service team to investigate the issue.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Refund Policy.
10. Contact Information
If you have any questions or need further assistance, please contact us at:
LuxeVine London
Email: